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FAQ

  • The SoftRock Product

    is crafted in Singapore and made from luxurious materials that allow it to blend in with the rest of your decor, with deliberate design so that it stands out enough to be the conversation piece that you desire. The specifications and dimensions of each product are displayed on the relevant product page.
  • Each SoftRock Product is Guaranteed

    for a year from its date of receipt. For terms of the guarantee, please refer to our legal notices (Clause 6).
  • All SoftRock Products Come Ready to Use

    Unlike some other brands, there is no need to assemble or fill a SoftRock product. Experience SoftRock comfort immediately upon receipt.
  • Viewings and Tryouts

    can be done at the locations listed on the contact page (see menu). For customisation and/or advice, arrange and appointment with us at the Becheras Showroom by emailing RSVP@softrockliving.com or calling/texting +65 97535927. Be that as it may, feel free to order from this website and be assured that our products are returnable and exchangeable within seven days from the date of receipt in the unlikely event that our product does not meet your expectations or requirements. Please view our exchange policy in our legal notices (Clause 7).
  • The Ordering Process

    is designed to be as smooth as possible for the customer’s benefit. To order a product from the online boutique, please feel free to select any product during your viewing of our website. The product will be added to an online cart, which you are free to amend later. The payment can be made by finalising your order once you are satisfied. If you have obtained a discount code, you may utilise it during the checkout.
  • Payment

    can be made by any major credit card or by PayPal. It is not required for you to have both a credit card and a PayPal account. You would be pleased to know that there are no hidden charges or taxes payable, and be assured that the payment gateway is secure.
  • Alternate Methods of Payment

    including cheque, TT and cash are permissible. Please enquire via email at RSVP@softrockliving.com and indicate your desired items (including colour and size if applicable) and mode of payment.
  • The Delivery Charge

    is absorbed when you order a product from our online boutique to be delivered within Singapore. For non-Singapore addresses we will charge a shipping rate via SpeedPost Singapore. Do note that overseas shipping is only possible for our cover & lining products (unfilled).
  • The Delivery Schedule

    depends on the destination country. Singapore addresses will receive the ordered product within seven business days while other addresses will receive the ordered product within two to six weeks. If you require your order urgently, see below for details.
  • Urgent Deliveries

    can be arranged upon request. Please enquire via email and indicate the preferred date of delivery, and you will receive a response as to whether your request is possible. As delivery schedules are planned in advance please order early to avoid disappointment. Also, extra delivery charges might apply to accommodate an urgent courier delivery.
  • Maintenance

    of the SoftRock product varies from product to product. Care and cleaning instructions can be found on each product’s specific page and it is recommended that they be read before making a purchasing decision.
  • Complimentary Rejuvenation

    of your SoftRock bean bags is available for every bean bag ordered, be it from this website or from our various authorised resellers. Do make an appointment with us to redeem your one complimentary rejuvenation, and produce the care instruction page that accompanied your SoftRock product for verification.
  • Corporate Orders are Welcome

    and SoftRock has already found its way into clients in the hospitality industry as well as corporate functions. Be assured not only of the quality that you are getting with a SoftRock product, but also the unmatched post-sales service that the SoftRock Living team prides itself on. Please feel free to enquire by e-mailing RSVP@softrockliving.com or by or calling/texting +65 97535927; a member of the SoftRock Living team will attend to you shortly upon receiving your enquiry.
  • Bespoke Orders are Possible

    and customisation fees may apply. Please e-mail your requirements and design (if any) to RSVP@softrockliving.com, and a member of the SoftRock Living team will attend to you shortly with a quote.